Privacy Policy

1. Introduction

Capsrow Energy Limited is committed to protecting the privacy of all users of this website. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using this website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information when you: submit a supply inquiry or product request through our contact form; request or use access to the Capsrow Portal; contact us directly by email or telephone; or use this website (technical and browsing data).

Information collected may include your name, email address, phone number, company name, fuel type requirements, delivery location, and volume. We also collect standard technical data automatically (including IP address, browser type, and pages visited).

3. How We Use Your Information

We use information collected to: respond to supply inquiries and requests; communicate about product availability, pricing, and supply arrangements; provide and administer access to the Capsrow Portal; send supply updates to users who have requested them; improve our website and services; and comply with applicable legal obligations.

4. Sharing & Disclosure of Information

We do not sell or rent your personal information to third parties. We may share it with logistics and supply partners where necessary to fulfil a supply arrangement, or with service providers who support our website and operations, under appropriate confidentiality agreements. We may also disclose information where required by law or regulatory authority.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. No electronic transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, contact us at info@capsrowenergy.com. We will respond within a reasonable time in accordance with applicable law.

7. Third-Party Links & Services

This website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before submitting personal information.

8. Retention of Data

We retain your personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required by applicable law. When no longer required, we securely delete or anonymise it.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

10. Contact Us

For questions or concerns about this Privacy Policy or how we handle your personal information, contact us at info@capsrowenergy.com.